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Frequently Asked Questions

Hi, What can we help you with?

Sure you can! Just add all the items you wish to buy onto your shopping bag and then click the Place Order button. This way you can save on any additional shipping charges!

Yes, you must have an account to place an order on Nature’s Essence.Signing up for Nature’s Essence account will give you substantial benefits.

Unfortunately, items listed under ‘Out of Stock’ are not available for sale. However, we can notify you as soon as the product is back in stock

Our shipments go through rigorous checks before they leave our warehouse; however, there is a slight possibility that it could get damaged during shipment. We urge you not to accept seal open/tampered/leaked or damaged shipment boxes, as returns won't be accepted in such cases. However, if you have got a product which is damaged, defective or a wrong item, you can follow a few simple steps to initiate your return/refund.

If your order hasn't been dispatched, then the refund is initiated instantly and will reflect in the account used to make the payment within 7-10 business days.

If your order has already been shipped, then we will instruct our courier partners to return the shipment to us. Once we receive confirmation from our courier partner, we will initiate a refund. Refunds will reflect in the account used to make the payment within 7 to 10 business days.

Product has been added to bag